Software & Support

Smart solutions for a connected world

Technology that Connects You, Us, and Your Customers

Customer interactions are increasingly digital - whether that's your customers interacting with you, or you interacting with us. That's why our digital and IT teams continually enhance personalized, premium tech support that improves your customers' satisfaction scores. And APIs, microsites and widgets that integrate our products and services into your digital experiences.
  • 25 Million

    API calls processed daily
  • 90%+

    of all claims are managed digitally
  • $10.5 Billion

    in value reclaimed for our partners
  • 25 Million

    API calls processed daily
  • 90%+

    of all claims are managed digitally
  • $10.5 Billion

    in value reclaimed for our partners

Our Comprehensive Suite of Software & Support Solutions

a man wearing headphones and a blue shirt sitting in a car

Personal TechPro

Expert, high-tech support with a 99% first-time resolution rate.
a person in a garment

Pocket Geek Mobile

Put personalized, expert tech support in your customers' hands. And integrate your branding to deepen customer entanglement.
graphical user interface

Pocket Geek Privacy

Help customers control their online data and how it's shared.

Our Solutions

Whether you need to attract new customers, retain existing ones, drive industry sustainability or improve operational efficiency, our products and services integrate into your operations to optimize results.
Affinity Computer Graphic

APEX: Embedded Insurance Solution for Connected Device Support

Take customer relationships and revenue to new heights

APEX is our global digital delivery platform for Assurant’s products and services. Through seamless API integration, it enables our partners to integrate the right protection, support or service options quickly and easily into their online ecosystem

Why We're Rated Almost 5 Stars

We promise to take good care of your customers. But don't take our word for it. With more than 4M customer reviews, we average a rating of 4.8 out of 5 stars. Here are just a few of the things customers have said about us lately.


Industries We Partner With

a person holding a cell phone

Retailers

Premium protection and support for consumer electronics, smart home appliances, furniture, tools, jewelry, and more
a hand holding a phone

Mobile

Mobile and multi-device protection programs, sustainable trade-in and upgrade solutions, tech support, and other value-added services that increase lifetime customer value

a person holding a tablet

Cable

Multi-device, Connected Home and mobile protection programs, sustainable trade-in and upgrade solutions, tech support, and other value-added services that increase lifetime customer value

a close-up of a cell phone

OEM

Protection and support for electronics, smart devices, appliances, and more


Latest Insights from Assurant

Article
shape

Minimizing E-Waste and Maximizing Value: Device Circularity as a Core Business Strategy

A Q&A with Rebekah Griffiths, Assurant’s VP of Product Management – Device Lifecycle Solutions on the impact of device circularity

Read Article
Article
graphical user interface

Corporate Life Hack: Use Generative AI and Machine Learning to Prioritize Human Connections

If human connection and AI or machine learning sound like oxymorons to you, you’re not alone. Here are three shifts in consumer expectations and the results we’ve seen while integrating generative AI (gen AI) and machine learning to meet new expectations.

Read This
Article
a man in a suit smiling

Why It's Harder than You Think to Meet the Growing Demand for Mobility Solutions

The growing demand for mobility solutions has created a gap in the way mid-market and enterprise companies manage their employee-issued technology.

Read This
Man turning on lights with connected device protected by Assurant

Ready to talk to an expert?