Device Lifecycle Management

Device Lifecycle Management for Superior Customer Experience and Program Economics

Our team of technology, mobile, and connected home experts are continually evolving proprietary pricing and SaaS-based platforms to support your device lifecycle program. Through a combination of patented technology and human expertise, we create promotional trade-in and upgrade offers that attract new customers and drive repeat purchases. We sustainably repurpose used devices in more than 21 markets around the globe. And, along the way, we handle the logistics -- like device repairs, processing, and shipping -- so your team can focus on generating revenue.

$10.5 Billion

in value reclaimed for our partners
21,000,000

trade ins processed annually
160M

preowned devices repurposed¹

$10.5 Billion

in value reclaimed for our partners
21,000,000

trade ins processed annually
160M

preowned devices repurposed¹

Article

Mobile and the Connected World

Minimizing E-Waste and Maximizing Value: Device Circularity as a Core ...

A Q&A with Rebekah Griffiths, Assurant’s VP of Product Management – Device Lifecycle Solutions on the impact of device circularity

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Why We're Rated Almost 5 Stars

We promise to take good care of your customers. But don't take our word for it. With more than 4M customer reviews, we average a rating of 4.8 out of 5 stars. Here are just a few of the things customers have said about us lately.

"I like all their extended care plans. Their reps are always ready to help if needed." – Bryan

"I haven't used this yet, but I appreciate being able to have it. I highly recommend this vendor and this product." - Sophia

"Used the protection plan and got a full refund, which I used to replace the [product] with the same model. So easy!" - Chris

"No hassle claim. One phone call lasted four minutes and my check was on the way, no more questions asked. I'll buy this for every product I get from now on!! " - Marco

Industries We Partner With

Retailers

Premium protection and support for consumer electronics, smart home appliances, furniture, tools, jewelry, and more

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Mobile

Mobile and multi-device protection programs, sustainable trade-in and upgrade solutions, tech support, and other value-added services that increase lifetime customer value

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Cable

Multi-device, Connected Home and mobile protection programs, sustainable trade-in and upgrade solutions, tech support, and other value-added services that increase lifetime customer value

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OEM

Protection and support for electronics, smart devices, appliances, and more

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Latest Insights from Assurant

Article

Mobile and the Connected World

Q1 2024 Mobile Trade-In and Upgrade Data Trends Review

Our Trade-In and Upgrade Data Trends Review highlights some interesting movements in the industry during the first quarter of this year.

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Article

Mobile and the Connected World

Minimizing E-Waste and Maximizing Value: Device Circularity as a Core Business Strategy

A Q&A with Rebekah Griffiths, Assurant’s VP of Product Management – Device Lifecycle Solutions on the impact of device circularity

Read Article

Article

Mobile and the Connected World

Corporate Life Hack: Use Generative AI and Machine Learning to Prioritize Human Connections

If human connection and AI or machine learning sound like oxymorons to you, you’re not alone. Here are three shifts in consumer expectations and the results we’ve seen while integrating generative AI (gen AI) and machine learning to meet new expectations.

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Device Lifecycle Management

Programs that increase customer loyalty and product lifespans