Retail

Protection and support for nearly everything consumers can buy

Drive More Lifetime Customer Value

As the retail market accelerates its shift toward creating more lifetime value for customers, protection and support are becoming dominant pieces of the puzzle. In a 2023 study by Assurant, ~32% of U.S. consumers said they're interested in buying extended warranties. That number increased to ~50% across younger generations who value budget protection and peace of mind. The protection, repair, and trade-in programs that help make that ecosystem sustainable and affordable are evolving to deliver seamless, omnichannel customer experiences that build loyalty and drive retention.

With 40 years as a market leader in appliances and electronics protection, we're the #1 provider of extended service contracts in the U.S. and Latin America. We got to the top spot by driving point-of-sale and aftermarket attachment rates with fast, flexible integrations across digital and in-person channels, performance-focused training and marketing support for field teams, and unparalleled customer support. Our human expertise and patent-pending tech work together to deploy new programs, optimize existing performance, and improve NPS based on your program goals.

Video
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Assurant Feature Exchange (AFX)

Technology should make our day-to-day tasks easier and faster. With Assurant Feature Exchange, we’ve made managing protection programs easier to launc...

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What Type of Solution are You Looking For?

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Protection

Protect customer purchases, like phones, electronics, appliances, furniture, jewelry and more.
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Device Lifecycle

Drive demand for new purchases and sustainably repurpose legacy tech in secondary markets.
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Service & Repair

When tech breaks, make sure it gets fixed or replaced quickly. We are here to help your customers.
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Software & Support

Technology that connects you and your customers to our program solutions and support.

Why Partner with Assurant

  • 164 Million

    mobile phones, appliances and electronics protected
  • 1,700+

    technicians around the world
  • 4.8/5.0

    star rating for tech support
  • 300 Million

    customers served around the world

  • $100 Million+

    invested in disruptive start-ups

  • 164 Million

    mobile phones, appliances and electronics protected
  • 1,700+

    technicians around the world
  • 4.8/5.0

    star rating for tech support
  • 300 Million

    customers served around the world

  • $100 Million+

    invested in disruptive start-ups



Latest Insights from Assurant

Article
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Q3 2024 Mobile Trade-In and Upgrade Industry Trends Report

Trade-In Programs Hit a New High: Over $1 billion was returned to consumers in Q3 2024, marking the first time this has been reached in the third quarter.

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eBook
A collage of images showing people using connected devices like mobile phones

Does consumer purchase intent match the increased demand for connected products?​

Connected technology in our everyday lives is no longer a nice-to-have – it's critical. But does demand match connected consumer purchase intent?

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Case Study

Managing Membership Programs that Complement - not Cannibalize - Your Standalone Protection How a Multi-Billion Dollar Retailer and Assurant Successfully Expanded Both Programs

Tammy to send over case study this week

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