Mobile and the Connected World
How the Mobile Industry Is Revolutionizing Sustainability Practices
See business trends and achievements in mobile device circularity and learn how the industry can set new sustainability benchmarks for the future.
As the retail market accelerates its shift toward creating more lifetime value for customers, protection and support are becoming dominant pieces of the puzzle. In a 2023 study by Assurant, ~32% of U.S. consumers said they're interested in buying extended warranties. That number increased to ~50% across younger generations who value budget protection and peace of mind. The protection, repair, and trade-in programs that help make that ecosystem sustainable and affordable are evolving to deliver seamless, omnichannel customer experiences that build loyalty and drive retention.
With 40 years as a market leader in appliances and electronics protection, we're the #1 provider of extended service contracts in the U.S. and Latin America. We got to the top spot by driving point-of-sale and aftermarket attachment rates with fast, flexible integrations across digital and in-person channels, performance-focused training and marketing support for field teams, and unparalleled customer support. Our human expertise and patent-pending tech work together to deploy new programs, optimize existing performance, and improve NPS based on your program goals.
Mobile and the Connected World
How the Mobile Industry Is Revolutionizing Sustainability Practices
See business trends and achievements in mobile device circularity and learn how the industry can set new sustainability benchmarks for the future.
164 Million
1,700+
4.8/5.0
300 Million
customers served around the world
$100 Million+
invested in disruptive start-ups
164 Million
1,700+
4.8/5.0
300 Million
customers served around the world
$100 Million+
invested in disruptive start-ups
Mobile
Mobile and multi-device protection programs, sustainable trade-in and upgrade solutions, tech support, and other value-added services that increase lifetime customer value
Cable
Multi-device, Connected Home and mobile protection programs, sustainable trade-in and upgrade solutions, tech support, and other value-added services that increase lifetime customer value
Mobile and the Connected World
How the Mobile Industry Is Revolutionizing Sustainability Practices
See business trends and achievements in mobile device circularity and learn how the industry can set new sustainability benchmarks for the future.
Mobile and the Connected World
10 Ways to Drive Sustainability in Your Mobile Device Programs
Boost sustainability in mobile programs with 10 proven strategies to create circularity, cut e-waste, and generate revenue. Discover actionable insights now!
Mobile and the Connected World
Is Hyper-Personalization the Future of Customer Experience?
How can tailoring unique customer journeys improve mobile customer experience, leading to higher engagement, stronger brand loyalty, and increased revenue?