Assurant Customer Reviews & Ratings Program

Happier customers. More brand loyalty.

Find out why the world's top brands trust Assurant to take care of their customers.

Whether it’s repairing broken phones to keep consumers connected or covering the cost of renter damages so property repairs happen quickly, we’ve got you covered. Every day, we’re taking the speed, efficiency, and success of our customer care capabilities up another notch. We’re leveraging the latest AI and digital tools to make straightforward claims processes faster and provide user-friendly DIY tech support options. And, when a little extra love is needed, we’re training human experts to handle more sophisticated claims and tech inquiries. Most of all, we’re helping you serve happier customers who will keep coming back to you for more.

300M

consumers protected around the globe
160M

preowned devices repurposed¹
13K

global employees delivering local solutions
125

years of deep expertise, unmatched insight, and flexible capabilities
20

years of transparency and accountability as a public company

300M

consumers protected around the globe
160M

preowned devices repurposed¹
13K

global employees delivering local solutions

125

years of deep expertise, unmatched insight, and flexible capabilities
20

years of transparency and accountability as a public company

The Assurant Team Talks Customer Experience

Purposefully Designed Experiences Don’t Happen By Accident

CustomerThink interviews Assurant’s SVP of Customer Experience, Deb Battaglia

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Is Technology Taking Over Customer Service?

A podcast with Assurant’s Chief Operating Officer, Keith Meier

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How to Build Long Lasting Customer Relationships

A RevOps discussion with Deb Battaglia, Assurant SVP of Customer Experience

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The Omni-channel Transition is Accelerating – Can You Keep Up?

Written by Assurant COO Keith Meier and published in CustomerThink

Learn More

Fast and convenient

" Your service was exceptionally fast convenient and easy!!! Thank you very much awesome customer service !!! "

Smooth online process

" I was able to easily file a claim online. My phone arrived very quickly. Plus, the new phone works great! "

Amazing customer service

" Our customer service agent was AMAZING! EXTREMELY helpful and we give her 100 stars not just 5! "

Helpful chat reps

" Easy to use, additional assistance through the chat was super helpful. Delivery was smooth. "

Phenomenal experience

" The rep was beyond helpful. She was very thorough and polite. She took care of the matter effectively and was so very nice in the process. The device came very quickly and it was in great condition. My whole experience was phenomenal! "

Quick and convenient

" Overnight means overnight. Thank u. Great customer service as well!! "

Excellent & very simple!

"Highly recommend to everyone in NYC & everywhere. Took minutes to set up my renter’s insurance & it was very affordable. Thank you Assurant!"

Very Easy and Convenient

"Affordable and reasonable. The process was hassle free and painless. makes getting insurance a breeze."

Seamless process!

"The site was informative, easily navigable, efficient, and policies are at a decent price point."

Excellent UI for sign up

"Reasonable price despite previous claim history"

Super easy process

"Super easy process for someone who doesn’t know much about stuff like this! Would recommend to anyone! "

Satisfied with Coverage

"Very satisfied with assurant coverage, the dealership took care of everything and received approval from assurant for all repairs immediately , the repair was completed and everything turned out perfectly. I would highly recommend assurant coverage when available."

Mark S.
2017 Ford Fusion SE

Exceeded Expectations

"Assurant exceeding my expectations in every way. The claim was handled quickly and efficiently. I was never under any stress and was completely informed throughout the entire process. I highly recommend Assurant."

Ken M.
2013 Mercedes S 550

Ease of Doing Business

"My vehicle had just come out of factory warranty, and there was an issue with a temperature sensor. The dealer would have billed me, but all was covered under extended warranty. i am extremely satisfied with the ease and quality of service that I was provided."

Steve B.
2020 Ford Ranger

Great, quick response time

"Great, quick response time. This is now the 2nd time I've used them under the warranty program and haven't had any issues."

Rosa A.
2018 Infiniti Q50

Wonderful Warranty

"One of the best warranty’s I’ve ever had I’d buy it again thank you very much."

Marcus H.
2020 Cadillac Escalade

Global Recognition

As we scale our global efforts for diversity, equity and inclusion, we're honored to be ranked among other organizations paving the path for actual change for gender inclusion, pay equity, LGBTQ+ equality, inclusive cultures and more.

Named to America's Most Responsible Companies List for 2025

Assurant Lands on Newsweek’s America’s Most Responsible Companies List for the Second Consecutive Year
TIME List of World’s Best Companies List 2024

Assurant has been recognized for the second year in a row on the TIME list of World’s Best Companies 2024. This prestigious award is presented by TIME and Statista Inc., the world-leading statistics portal and industry ranking provider.
Forbes Best Employers for Diversity 2024 List

Assurant has been named to the Forbes list of the Best Employers for Diversity for the fifth consecutive year.

Bloomberg 2023 Gender-Equality Index

We celebrate our inclusion for a third consecutive year. Assurant was measured for gender equality across: "policy development, representation, and transparency" among 418 companies spanning 45 countries.
Ward's 50

Ward's Top 50 P&C Company for 11 years running
Great Place to Work

Recognized as a Best Place to Work in Puerto Rico and as a Great Place to Work in 13 countries, including Argentina, Australia, Brazil, Canada, Chile, China, Colombia, India, Japan, Mexico, Peru, the UK, and the United States.