Mobile and the Connected World
The 4 tech personas every marketer should know
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58% of connected consumers say they've experienced issues with setup and installation.1
61% of people who experience difficulty setting up their devices seek professional help2, and 40% of device returns are due to installation challenges3.
At Assurant, we're using digital and human expertise to help consumers get the most value out of their entire connected device ecosystem. And we're delivering premium, unmatched tech support that's proven to increase NPS and convert first-time buyers into repeat customers.
58% of connected consumers say they've experienced issues with setup and installation.1
61% of people who experience difficulty setting up their devices seek professional help2, and 40% of device returns are due to installation challenges3.
0:15 or less
98%
4.85 stars
84
1 The Connected Decade, Examining Consumer Attitudes Towards Connected Devices, Assurant, June 2023.
2 The Connected Consumer and Changing Support Needs, Parks Associates, 2021.
3 Support Services for Modern Connected Lifestyles, Parks Associates, 1Q2023.
* March 2024 Assurant Reporting
Mobile and the Connected World
The 4 tech personas every marketer should know
Explore four tech personas and learn how to build trust, tailor messaging, and drive adoption in a rapidly evolving digital landscape.
Mobile and the Connected World
Call Center Excellence: 4 Case Studies on Customer Experience & Operational Success
Explore 4 Assurant case studies on improving call center performance. Learn strategies for customer experience, efficiency, scalability, and continuity.
Mobile and the Connected World
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