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Topic: Service & Repair

Article
a man in a white hat and purple shirt holding a phone

Mobile and the Connected World

Protecting data privacy during phone repairs: Why it matters

Learn how to protect customer data during phone repairs while building trust and transparency in your service offerings.

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Article
A consumer stands at the counter at an Assurant Authorized Repair Center location, preparing to hand their mobile device to a certified technician for their guaranteed repair appointment.

Mobile and the Connected World

Could AI Be the Secret to Better Mobile Repairs?

Discover how Assurant’s Authorized Repair Network uses personalized service and AI-driven Dynamic Fulfillment to increase mobile repair customer satisfaction.

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Video
Video thumbnail for Assurant’s ProtectSelect, depicting a network of digital devices and icons that highlight themes of connectivity and protection.

Mobile and the Connected World

Assurant Protect Select

Today’s consumers want customization and flexibility – and that applies to their device protection plan, too. Our research shows that flexibility increases both purchase intent and persistency.

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Video
a group of people looking at their phones

Mobile and the Connected World

Enhancing Customer Experience with AI and Machine Learning

With more than 30 fulfillment options, how do customers choose the right one for them? We make it easy. Dynamic fulfillment delivers ideal resolution paths based on cost, CX and risk.

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