In the highly competitive mobile repair industry, customer satisfaction is the key to success. To achieve positive customer outcomes and drive long-term value, you need to build trust and deliver consistent results.
From a recent survey, we learned that 47% of respondents feel heavily reliant on technology for daily activities and 58% report feeling anxious when their devices fail.1
This presents a huge opportunity for mobile carriers to show up when it matters most. Assurant’s Authorized Repair Network enables that support through personalized service powered by Dynamic Fulfillment.
How AI Enhances Mobile Repair Services
Dynamic Fulfillment is Assurant’s AI-driven claims management process with best-in-class risk mitigation strategies. When your customer files a claim or requests a repair, Assurant’s Dynamic Fulfillment engine analyzes several factors, including the customer’s:
- Terms of service
- Device model
- Cost
- Location
and selects the best claims fulfillment option for them in real time. The customer can then choose the option that best meets their needs. For many, that means device repair through Assurant’s Authorized Repair Network, the largest device repair network in the U.S.
The Importance of Dynamic Fulfillment in Mobile Repairs
Dynamic Fulfillment isn’t just about speed and convenience — it’s about trust. Trusting that, when a customer shows up for their device repair appointment, Assurant’s expert technicians are prepared and ready with a part in one hand and a tool in the other.
Before Dynamic Fulfillment recommends one of Assurant’s 925+ repair centers as a fulfillment option, our AI engine runs an inventory check. This means that, when a customer books an appointment at one of our repair centers, the certified technicians know they’re coming, are aware of the specific device issue, and are already prepared with the necessary parts and tools to complete the repair.
The competition can’t make the same claim.
By using data analytics and machine learning, Assurant’s Dynamic Fulfillment platform not only enhances operational efficiency, but also tailors the repair experience to individual customer needs. This means that each customer receives service that’s not only quick, but also relevant to their specific situation — whether it’s a common device issue or a unique repair requirement. The ability to predict and prepare for customer needs in advance significantly reduces wait times and increases the likelihood of first-time fixes, which are crucial for maintaining high satisfaction levels and improving NPS.
Impressive Network Coverage: Bigger. Better. Trusted.
Assurant’s Authorized Repair Network is extensive, with over 925 repair centers across the United States. That’s 35% more coverage than the nearest competitor, ensuring your customers have convenient access to top-notch repair services when they need them most.
In 2024 alone, our repair centers repaired over 1.4 million devices, and our expert technicians are certified according to industry-recognized standards around repair techniques, safety protocols, and proper data handling. When devices break, your customers can trust the Assurant Authorized Repair Network to fix them.| 94% repair ease | 95% repair satisfaction |
By fully integrating Dynamic Fulfillment into the Authorized Repair Network, we’re able to deliver the personalized service and consistent results that boost NPS and enhance customer satisfaction.
1 Assurant Connected Consumer Trend Report, 2024
