Resident Debt Recovery Solutions

Minimize bad debt without harming your reputation

High Recovery Rates Without the PR Headaches

As the renter's solutions industry recovers from COVID-19's impact over the next several years, realistic solutions for resolving debt with former residents will play a critical role. But the right approach to debt recovery can be difficult to enforce. On top of federal and state laws, public sentiment around COVID-19 and collections practices could introduce unnecessary risk or reputational damage to your property management company.

Assurant's approach to rent recovery solutions is designed to deliver high recovery rates for you while providing a tailored, friendly experience for your former residents. To make residents feel more comfortable, we offer online balance resolution options so debt can be settled quickly without needing to talk to a collector. And, when necessary, our ACA-certified professionals work with residents to explain credit impact and create custom, flexible payment plans that motivate resolution. All without exposing your property to increased reputational damage.

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Master Debt Collection with Assurant Expertise

When it comes to resolving your account lists quickly and protecting your reputation, you need a partner with the size and scale to design custom, resident-friendly payment plans. With Assurant, you get:

  • The largest, single-source provider that's dedicated to renter's solutions
  • In-house, highly trained recovery specialized licensed in all 50 states
  • 100+ ACA-certified specialists to help you recover debt
  • Strict compliance with federal, state, city and municipal laws
  • Proprietary debt collection technology and AI to streamline recovery from account placement through settlement
  • Transparent, online insight into your accounts with a breakdown of recovery rate, payment plans and account balances any time you need it
  • Pricing model: only pay once funds have been recovered
  • And more

Man researching renter debt recovery solutions on his laptop

Tenant-Focused Solutions

Providing a tailored approach for each resident's situation is key to protecting your reputation through the debt recovery process. That's one of the reasons Assurant's recovery services offer:

  • Online balance resolution options for residents who want to settle debt quickly without talking to a collector
  • Ability to present consumers with different avenues that give them a positive credit tradeline, motivating them to pay off debt faster
  • Custom, flexible payment plans that work for their schedules and result in higher recovery rates
  • Free resident access to online payment negotiations, chat agents and a resident dashboard that tracks payment history and progress

Renter's Solutions Industry Insights from Assurant Experts

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Renter Insights to Help You Get More Leases Signed

To help you figure out what features are most highlight-worthy to each renter, we launched an in-depth research study into modern renters and created this whitepaper to share our results.

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A Maintenance Fix to Win over Renters?

From acquiring smart devices to increased streaming, your residents’ need for tech support will become an expected part of their property amenity needs. How are your communities preparing for this increased demand?

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How Digital, and the People That Power It, Is Changing the Insurance Game

A digital evolution in the renters insurance industry with Assurant's APEX API solutions. Elevate customer experience with seamless sales to claims technology.

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