Resident Debt Recovery Solutions

Minimize bad debt without harming your reputation

High Recovery Rates Without the PR Headaches

As the renter's solutions industry recovers from COVID-19's impact over the next several years, realistic solutions for resolving debt with former residents will play a critical role. But the right approach to debt recovery can be difficult to enforce. On top of federal and state laws, public sentiment around COVID-19 and collections practices could introduce unnecessary risk or reputational damage to your property management company.

Assurant's approach to rent recovery solutions is designed to deliver high recovery rates for you while providing a tailored, friendly experience for your former residents. To make residents feel more comfortable, we offer online balance resolution options so debt can be settled quickly without needing to talk to a collector. And, when necessary, our ACA-certified professionals work with residents to explain credit impact and create custom, flexible payment plans that motivate resolution. All without exposing your property to increased reputational damage.

Collections agent working from a desk performing a rent recovery service

Master Debt Collection with Assurant Expertise

When it comes to resolving your account lists quickly and protecting your reputation, you need a partner with the size and scale to design custom, resident-friendly payment plans. With Assurant, you get:

  • The largest, single-source provider that's dedicated to renter's solutions
  • In-house, highly trained recovery specialized licensed in all 50 states
  • 100+ ACA-certified specialists to help you recover debt
  • Strict compliance with federal, state, city and municipal laws
  • Proprietary debt collection technology and AI to streamline recovery from account placement through settlement
  • Transparent, online insight into your accounts with a breakdown of recovery rate, payment plans and account balances any time you need it
  • Pricing model: only pay once funds have been recovered
  • And more
Man researching renter debt recovery solutions on his laptop

Tenant-Focused Solutions

Providing a tailored approach for each resident's situation is key to protecting your reputation through the debt recovery process. That's one of the reasons Assurant's recovery services offer:

  • Online balance resolution options for residents who want to settle debt quickly without talking to a collector
  • Ability to present consumers with different avenues that give them a positive credit tradeline, motivating them to pay off debt faster
  • Custom, flexible payment plans that work for their schedules and result in higher recovery rates
  • Free resident access to online payment negotiations, chat agents and a resident dashboard that tracks payment history and progress

Renter's Solutions Industry Insights from Assurant Experts

Article
a person holding a cell phone

Global Housing

Top cybersecurity issues for renters and property managers

Smart home technologies present cybersecurity risks for renters. Manage these three main cybersecurity issues to maximize tenant satisfaction and loyalty.

Read More
Article
a group of people posing for a photo

Global Housing

Smarter business, stronger bottom line:  Top PMC trends and renters solutions from Apartmentalize 2025

Discover top Apartmentalize 2025 insights, trending renters solutions, and strategies shaping the future of Multifamily Housing operations.

Read More
Article
apartment building with balconies

Global Housing

Assurant Strengthens Leadership Position in the Multifamily Housing Industry

Learn more about how Assurant is strengthening their position in the Multifamily Housing industry through an expanded portfolio and innovative, revenue-generating solutions for property managers.

Read Article
Read more Renter's Solutions Insights

Get More Information on Assurant Debt Recovery Services

Reduce risk and improve profitability.
Fill out this form and we’ll be in touch.

First Name is required First Name field must be less than 255 characters Invalid format
Last Name is required Last Name field must be less than 255 characters Invalid format
Email Address is required Work Email field must be less than 255 characters Invalid format
Phone Number is required Work Phone field must be less than 255 characters Invalid format
Company is required Company field must be less than 255 characters Invalid format
Enter headquarters state Headquartered In field must be less than 255 characters Invalid format
Select a Job Title * field input is required
Choose product of Interest * field input is required
Choose number of units managed/owned * field input is required
Are you a current Assurant client? field input is required
Choose a Country* field input is required
How can we help you? field input is required Invalid format