A personalized customer experience for service and repairs
Personalized experiences have emerged as a critical facet of modern business strategies. According to a survey by SalesForce, 84% of customers say that being treated like a person, not a number, is crucial to winning their business. And Accenture reports that 91% of consumers are more likely to shop with companies that recognize, remember, and provide relevant offers and recommendations. When it comes to product service and repairs, taking a personalized approach can save your program money on a transactional basis, improve customer satisfaction scores, and decrease post-claim product churn relative to replacement.