A Property Manager’s Guide To 5 Common Tech-Related Maintenance Calls

As technology becomes increasingly embedded in everyday life, renters are looking for communities that cater to and support a more connected lifestyle. Whether they’re working from home, streaming shows and movies, playing video games, or using smart appliances and security systems, renters want modern amenities that can keep up with their needs.

According to our consumer insights research, 54% of renters have some form of smart home-related technology in their apartment.¹ And, while most believe they can perform tech-related tasks on their own, 19% admitted they would need assistance.¹

What does this mean for property managers? While modernizing the amenities in your community can draw increased interest from renters, it can also increase your maintenance burden. Traditionally, residents call maintenance when something breaks, but technology presents unique challenges, even for the tech-savvy. Let’s take a look at five of the most common tech-related maintenance calls.

1. Wi-Fi and Connectivity Issues

With the rise of work-from-home and hybrid schedules, residents depend on their Wi-Fi connection to keep their worlds running smoothly. Spotty connectivity, slow speeds, or issues setting up their connection can disrupt work, school, and entertainment.

2. Smart Home Devices

Smart thermostats, security cameras, and smart locks give residents more control over their environment and help them feel more secure, but setting up and troubleshooting these devices present unique challenges.

3. Appliance Malfunctions

All appliances run the risk of malfunctioning, but the rise of smart refrigerators, washing machines, and ovens equipped with new technology presents new issues for residents and maintenance staff to resolve.

4. Home Theater Systems

Smart TVs, speakers, streaming devices, and video game consoles make entertainment more immersive than ever. But, the more devices a resident has, the higher the chances something will go wrong. From setup to integration, one wrong move could ruin movie night, delay the big game, or dismantle a gamer’s augmented reality.

5. Software and Firmware Updates

All smart appliances and connected devices rely on regular software and firmware updates to run smoothly. Without these updates, devices are susceptible to viruses and other glitches that can lead to more extensive problems down the line.

Tech-related maintenance calls like these are becoming increasingly common in property management. By understanding these challenges and implementing effective solutions, property management companies can enhance the living experience for residents, reduce maintenance burdens, and increase overall property appeal.