You must also submit your claim online using our forms as soon as reasonably possible and in any case within 30 days of the incident of damage or loss. 

If you were involved in an accident, then here are some quick points to remember: 

If you or anyone else involved has suffered injuries, get medical assistance and call the police.

  • Safety is paramount so ensure the scene is secured, away from oncoming traffic etc
  • Do not admit liability 
  • Obtain the other vehicle's full details, including the other vehicle's registration and the driver’s ID and phone number. 
  • Get statements from any witnesses present
  • Make sure your own vehicle is secured
  • Contact Assurant

Please note: The above list is just a guide. Every accident scene is different. In general, the more information you can provide to us, the faster we can have your claim settled. Try to take note of as many details as possible while the incident is fresh in your mind.

Full Cover Policies

Simply call us on 0800 PROTECT (0800 776 832). Please refer to the prompts over the phone to lodge new motor vehicle claims. Alternatively, you can email us at nz.claims@assurant.com

Third Party Policies

We can post you a copy of the appropriate claim form, or you can download and print them off yourself using the links below. Once you have filled them out in full detail, simply send them to Assurant via post, fax or email. You still have to notify us of the claim as soon as reasonably practicable and before the claim form is submitted:

Accident Claim Form

Stolen or Burnt Claim Form (Fire and Theft Policies only)

Uninsured Third Party Claim Form (Fire and Theft Policies only)

 

Car Insurance Claim Procedure

For more information on the procedure for making a claim under your car insurance, please read our FAQs below

How Is The Value Of My Car Determined If I Make A Claim?

If your car is involved in a total loss claim (for example, if it is stolen or if it is written off in an accident), then there are two main factors used to determine the value. The first is the Sum Insured, which is the value that you specified when you took out your car insurance policy. This represents the upper limit of what we would pay out for the claim. The other factor taken into account is the market value of your car immediately before the loss occurred. This is called the Pre-Accident Valuation (or “PAV”), and this is determined by valuations from a minimum of two different independent valuers that specialise in your type of car. Each valuer would give a PAV value based on their opinion of what you would be able to sell your car for immediately prior to the theft or damage occurring. We will then average the values from all the PAVs, and this is used as the basis of the pay out, within the upper limit set by your chosen Sum Insured.

Please note that there may be additional amounts deducted from your pay out. For example, your excess may be deducted if the claim is deemed to be an “At-Fault” accident where your actions contributed to the cause of the crash. Also, if you have been paying for your insurance premium by instalments, then the remaining instalments for that year’s premium will also be deducted from your pay out.